Smooth Operations

Operational Support

Extra Time Pro

Your team is overwhelmed?
We step in.

How we help

Administrative support

Document management, data entry, mail processing, case tracking — we handle the tasks that eat up your time.

Process outsourcing

We integrate your recurring processes as a natural extension of your team. Same rigor, less burden.

Ad hoc reinforcement

Absences, peak periods, special projects — we step in within days to ensure your operations continue smoothly.

Specialized missions

Specific skills for targeted missions, without the constraints and delays of recruitment.

Why it works

Flexible

Adaptable to your current needs, with no HR constraints or long-term commitment.

Operational in days

No months of setup. We integrate quickly and become productive fast.

Guaranteed quality

Documented processes, measurable results, transparent reporting.

Concrete examples of engagements

Four typical situations where our clients turn to us.

Associations & non-profits

We run your non-profit for you

Running a non-profit usually rests on committed but overstretched volunteers. We take care of the day-to-day administration so you can focus on your mission.

What we do

  • Organising and following up on board and executive committee meetings
  • Drafting minutes, activity reports and reporting to governing bodies
  • Membership fees, member lists and renewals
  • Handling incoming mail and external communications
  • Updating the website and social media
  • Coordinating with authorities, partners and service providers
  • Organising events and general assemblies
  • Tracking legal and statutory obligations
Project management

Your projects, finally delivered

Those important projects that keep slipping for lack of time or internal bandwidth? We move them forward — coordinating your teams and providers from kick-off to delivery.

Example missions

  • Website rebuild or internal-tool migration
  • Coordinating internal and external teams (agencies, freelancers)
  • Budget tracking, scheduling and progress reporting
  • Launching a new product, service or event
  • Rolling out a new internal tool or process
  • Structuring and restarting stalled projects
  • Facilitating status meetings and minutes
  • Closing projects and capturing lessons learned
Recurring processes

Your operations under control

Some tasks come back every week or every month, but no one really has the time — or the skill — to handle them properly. We take the relay.

What we take off your plate

  • Monthly reports and dashboards
  • Invoicing, customer follow-up and expense reports
  • Managing shared inboxes and incoming requests
  • Coordinating orders, stock or deliveries
  • Preparing recurring meetings (agenda, documents, minutes)
  • Updating databases, CRM or line-of-business tools
  • Competitive, sector and regulatory monitoring
  • Onboarding new employees or partners
Small businesses

Your back office, outsourced

When you run a small business you spend too much time on admin and not enough on your core work. We become your support team — without the cost of a full-time hire.

What we handle for you

  • Customer invoicing, payment tracking and reminders
  • Contacts, suppliers and contracts
  • Mail, email and inbound request handling
  • Calendar, appointments and travel
  • Collecting and filing accounting documents
  • Basic HR support: leave, expenses, contracts
  • Ongoing communication: newsletter, social media, website
  • Interface with your external providers (accountant, lawyer…)